Hola Sun’s flights to Cuba aboard Air Transat have been suspended until May 31st, 2020, the company has announced.
Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to existing reservations.
Hola Sun is complying with TICO’s new amendments as it continues with the process of issuing future travel vouchers for those reservations affected by COVID-19, the company states.
At the same time, Hola Sun Holidays is working together with government regulators and financial institutions in order to reduce the financial risks of chargebacks and to mitigate the burden on its retail partners.
The tour operator has stated that if a chargeback is accepted by a credit card company, the cost will not be passed along to its retail partners.
Hola Sun has also reduced the final payment due date to 25 days prior to departure instead of the normal 45 days. This new policy is valid for departures between June 1 and Oct. 31, 2020, and it is applicable to packages and air only. The tour operator’s regular policy still applies to any changes and cancellations.
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