Wednesday,  August 17, 2022  9:26 pm

ACV introduces more online self-service tools for agents & customers

ACV introduces more online self-service tools for agents & customers
Nino Montagnese, vice-president, Air Canada Vacations. (Pax Global Media/file photo)
Pax Global Media

Air Canada Vacations (ACV) has announced more enhancements to its self-service tools, making it easier for travel agents to help their customers.

For the first time, travel agents can access reservations made online and in the call centre for bookings in Mexico, the Caribbean, Las Vegas, Hawaii, California and Orlando. 

In addition, future travel credits can be applied as payment for all bookings made online for these destinations.

The new improvements also include the ability to add a customer’s Aeroplan number to an existing reservation, as well as make special requests for traveller accommodations.

READ MORE: ACV tackles long telephone wait times with more self-serve tools

These extra tools, as well as those launched in late 2021, can be accessed through Air Canada Vacations’ website and all external distribution channels, including Sirev, Galileo Vacations, and Sabre Vacations.

Tools for customers

Customers also now have the ability to access their reservations directly online and modify certain elements of their booking via the Manage Your Booking page on aircanadavacations.com.

To help travel agents get comfortable with its new enhancements, ACV is hosting a webinar for the trade. 

Participants will be entered into a draw for a chance to win a $250 Future Travel Credit. Click here to register. 

“We know the workload that comes with managing a reservation right now, so we’re looking for ways to help alleviate some of that pressure off our trade partners. To mitigate the volume of requests agencies are getting after hours, we’re making reservations more accessible to travellers,” said Nino Montagnese, vice-president, Air Canada Vacations. “We’re always trying to do better for our industry, and all these new capabilities come from the feedback that the trade has given us.”


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