As Tropical Storm Franklin continues to wreak havoc on the Dominican Republic, World of Hyatt has relocated guests at Zoëtry Agua Punta Cana to other nearby Inclusive Collection resorts as a precautionary measure.
Guests will be transported back to Zoëtry Agua Punta Cana when the storm has passed and it is deemed safe.
The resort’s inclement weather policy for in-house or arriving guests is now in effect and applies to guests arriving into Punta Cana International Airport, Santo Domingo/Las Américas International Airport, La Romana Casa De Campo International Airport and Puerto Plata International Airport.
The resort’s inclement weather policy is as follows:
Guests in destination:
Guests who are unable to depart due to airport closures and flight cancellations will be offered accommodations and all services at the rates indicated by resort on a USD per person, per night all-inclusive basis.
These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise.
They are payable directly to each hotel, even if the original booking was made through a third party.
Hyatt Ziva Cap Cana: $199 pp/pn
Hyatt Zilara Cap Cana: $199 pp/pn
Zoëtry Agua Punta Cana: $199 pp/pn
Secrets Cap Cana Resort and Spa: $180 pp/pn
Secrets Royal Beach Punta Cana: $179 pp/pn
Breathless Punta Cana Resort and Spa: $139 pp/pn
Dreams Dominicus La Romana: $129 pp/pn
Dreams Flora Resort and Spa: $129 pp/pn
Dreams Macao Beach Punta Cana: $149 pp/pn
Dreams Onyx Resort and Spa: $129 pp/pn
Dreams Royal Beach Punta Cana: $129 pp/pn
Sunscape Puerto Plata Dominican Republic: $119 pp/pn
For any guests at the resort who opt to depart early prior to the storm, early departure penalties will be waived.
Guests unable to arrive:
No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to this storm.
These guests will be able to arrive on a later date with the following options:
Arrive on first available flights after the storm and simply stay the same number of nights, confirmed at the same rate (based on availability).
As Inclusive Collection branded properties appreciate that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school and other commitments, the resorts are also providing flexibility for guests to arrive on first available flights after the storm and stay until their original departure date, being charged only for used nights.
Guests must contact their travel distributor or resort directly to cancel or to re-book their reservation.
If the guest fails to do so prior to scheduled arrival, the no-show/cancellation fees will not be waived.
Guests choosing to reschedule at the same resort:
Inclusive Collection branded properties will honour the current rates up to the end of 2023 based upon availability.
In case reservation is made for dates with lower rates, the prevailing rate for those dates will be honoured for up to the same amount of nights as the original reservation.
Any days between Christmas Eve and New Year's Day are not included in this policy.
The above is the latest information at the time of this message.
We will keep you informed of the status to best satisfy the needs of mutual clients.
If you have any questions or concerns regarding the Inclusive Collection branded properties in the Dominican Republic, please reach out to the director of sales:
Hyatt Ziva Cap Cana
- Paola Gomez: Paola.firstname.lastname@example.org
Hyatt Zilara Cap Cana
- Paola Gomez: Paola.email@example.com
Zoëtry Agua Punta Cana
- Andrea Ramos: firstname.lastname@example.org
Secrets Cap Cana Resort & Spa
- Ana Laura Moreno: email@example.com
Secrets Royal Beach Punta Cana
- Yesenia Espinal: firstname.lastname@example.org
Breathless Punta Cana Resort & Spa
- Angela Encarnacion: email@example.com
Dreams Dominicus La Romana
- Denisse Ulerio-Caretta: firstname.lastname@example.org
Dreams Flora Resort & Spa
- Erenia Gonzalez: email@example.com
Dreams Macao Beach Punta Cana
- Brian de Jesus: firstname.lastname@example.org
Dreams Onyx Resort & Spa
- Angela Encarnacion: email@example.com
Dreams Royal Beach Punta Cana
- Yesenia Espinal: firstname.lastname@example.org
Sunscape Puerto Plata Dominican Republic
- Ericka Espaillat: email@example.com