RIU Hotels & Resorts says it has delivered 22,138 hours of training in the prevention of COVID-19 to its staff by means of an online training system.
The program includes webinars complemented by face-to-face training on practical application and crisis management, as well as an audit of implementation in all the hotels.
The objective of is to provide the company with "the best possible tools and to ensure its efficiency within a global strategy focused on the safety of staff and customers," as explained in a release.
17 safety protocols
The company says it launched the online training program during the months in which RIU's operations were on hold.
As a result of this first phase of online learning, the RIU workforce has implemented the 17 safety protocols in the RIU Manual in all the hotel departments: reception, housekeeping, dining room, bar, kitchen and technical services, as well as others.
In each open RIU hotel around the world, an organized structure of roles has been created, headed up by a member of the hotel’s management team who has overall responsibility for compliance with the protocols.
There's also an internal trainer who is in charge of adapting the measures to the hotel’s operations and guiding staff.
“Training is the responsibility of every person who has a team in their charge," stated Pere Torrens, head of the RIU Hotels training department. "They are responsible for the teams knowing how to do their jobs. For us, training the staff is one of the main tools for changing the company and people, and a clear example of this is the application of the anti-COVID protocols.”
In addition to online seminars and face-to-face training, a series of essential tools for monitoring, coordinating and communicating with the operational team in the hotels has also been launched through the RIU Hotels Training Portal.
RIU says the tool has created a community where directors and trainers can ask the experts questions and contribute comments or points of improvement based on their experience as they implement the measures.
"The purpose is to maintain this constant flow of communication and, above all, to adapt our training and knowledge to the new circumstances and to the rules as they are updated in each of the company’s destinations," the company stated.
Consultant Preverisk is undertaking visits to each hotel two weeks after they reopen. The basis for this external audit is a verification list that helps detect possible errors with a view to the hotel team being able to rectify them as soon as possible and apply the changes to the relevant areas.
Finally, a second and a third visit take place to ensure compliance and guarantee that the protocols are being implemented properly. From June to September this year, a total of 60 RIU hotels have achieved COVID-19 Hygiene Response certification.
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