Norwegian Cruise Line (NCL) is limiting occupancy on its Pride of America sailings in Hawaii due to a crew shortage, according to reports.
According to a notice that was recently sent to guests who were bookings for sailings, the cruise line had to cancel some upcoming reservations due to “current staffing levels” on board, as reported by Cruise Industry News.
“Although our great cruise comeback has been an exciting journey, it has not been an easy feat. Despite unexpected challenges, we have maintained our focus on delivering exceptional guest experiences. As such, due to recent staffing levels onboard Pride of America, we will be operating at a lower guest capacity to ensure we are able to deliver a high-caliber vacation experience,” the company letter stated.
Norwegian says that affected guests will automatically receive a full monetary refund to the form of payment provided at the time of reservation.
Impacted passengers will also receive a Future Cruise Credit valued at 100 per cent of the cruise’s original cost and Norwegian will cover airline-imposed cancellation or change fees of up to $500 per person, according to the statement.
As the industry’s only U.S.-flagged large cruise ship, the Pride of America is operated by an all-American team.
The 2,100-guest ship spends the year sailing in Hawaii, offering seven-night, inter-island cruises departing from Honolulu.
The ship returned to service on Apr. 9 following a two-year pandemic-related hiatus.
Norwegian isn’t the only company to deal with staffing shortages.
In May, Carnival announced it was limiting its onboard dining options across its fleet due to the “challenge of securing visas for cruise industry employees.”