Sunday,  July 3, 2022  5:14 pm

Airport wait times “continue to decrease,” federal officials say

Airport wait times “continue to decrease,” federal officials say
Travellers pass through airport security at Toronto Pearson on June 14, 2022. (Pax Global Media)
Michael Pihach

Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show.

Federal officials say their efforts to fix the operational issues that have been plaguing Canada’s airports are “having a positive impact.”

In a joint statement posted Wednesday (June 15), Minister of Transport Omar Alghabra, Minister of Health Jean-Yves Duclos, Minister of Public Safety Marco Mendicino and Minister of Tourism and Associate Minister of Finance Randy Boissonnault said current traveller wait times for pre-board passenger screening at Canadian airports “continue to decrease.”

“During the week of June 3-9, an average of 10 per cent of departing passengers waited more than 15 minutes at Toronto Pearson International Airport, compared to 23 per cent during the week of May 9-15,” the group said. “And for the same dates at Vancouver International Airport, this improved to 13 per cent from 26 percent of departing passengers who waited more than 15 minutes.”

Last month, Ottawa unveiled actions it is taking to address recent delay issues that have been reported at Canada’s major airports – at Toronto Pearson, in particular, where passengers have faced longer-than-usual wait times at screening and customs and, in some cases, have missed flights.

(Pax Global Media)

Last week, the Canadian government announced a pause to all randomized arrival COVID-19 testing at airports for vaccinated travellers until the end of the month to help prevent backlogs at facilities.

The move came after The Greater Toronto Airports Authority (GTAA), which manages Pearson, revealed that international passenger numbers at the airport were set to increase by 50 per cent in a matter of days.

READ MORE: Ottawa to temporarily suspend random arrival testing at Canada's airports

While the ebb and flow of passenger traffic at airports can depend on several factors, from weather conditions to the day of the week, it appears that things are improving on the floor at Toronto Pearson, as PAX observed early Tuesday morning (June 14) after checking in for a flight from Toronto to Los Angeles.

Security and screening lineups moved efficiently as officers – who are no longer required to check for pre-departure tests for U.S. entry – ushered travellers around stanchions and into multiple screening areas that were open.

The line to get through security did not once come to a prolonged halt as it used to do in previous weeks.

READ MORE: A “chaotic conga line”: Travellers face delays as YYZ grapples with staffing shortage

There were also more open booths at U.S. customs that morning – the most we have ever seen during the pandemic.

Maybe it was just the day of the week. 

At any rate, the airline industry is still concerned about delays at Pearson – Air Canada, for instance, unveiled a new policy yesterday that allows some customers to change their departing or arrival airport, free of charge, from busy Toronto Pearson Airport (YYZ) to less-hectic Billy Bishop Toronto City Airport (YTZ) within 48 hours of their original flight.

Hiring continues

In response to the issue, the hiring of more CATSA screening officers continues.  

Since April, nearly 900 CATSA screening officers have been hired across Canada, federal official say.

“With this, CATSA has now effectively met its summer hiring target, and matched its pre-pandemic staffing levels at the four largest airports. CBSA is also maximizing officer availability and additional Student Border Services Officers are now at work,” officials said yesterday.

Changes to randomized COVID-19 arrival testing are also coming.

READ MORE: Some Air Canada customers can now reroute their flight to Billy Bishop to avoid Pearson

While the government intends of reinstating random on-arrival testing on July 1, all test swabbing, including for unvaccinated travellers, will then performed off-site. (It is unclear where the testing will happen).

CBSA and the GTAA are also adding kiosks at Toronto Pearson customs hall areas to improve traffic flows.

A long security line seen at Toronto Pearson airport in May. (Twitter/@MatthewGreenNDP)

And PHAC is adding additional staff on select days at airports to verify that travellers have completed their ArriveCAN submissions on arrival.

PHAC staff will assist travellers in completing ArriveCAN if they were unable to do so, the government says.

"We recognize that there is still work to be done, particularly for international arrivals at our largest airports, and we will continue to work with partners to reduce the delays in the travel system,” federal officials said.

More needs to be done, industry says

Ottawa's suspension of randomized COVID-19 testing at customs marks a big shift toward de-clogging terminals, but more measures are needed to end passenger gridlocks, industry groups say.

Suzanne Acton-Gervais, interim president and CEO of the National Airlines Council of Canada, which represents Air Canada, Air Transat, Jazz Aviation LP and WestJet, on Tuesday said the latest changes will "bring Canada closer to the emerging standard currently in place around the world."

But she stressed it was not enough to resolve the situation at Canada’s airports and the complexity travellers face.

She said Ottawa must end the vaccine mandate for inbound international travellers, make immediate changes to ArriveCAN, "including eliminating duplicative health checks conducted by border officers which adds volume to customs lines," extend the pause on arrival testing at airports and commit to making the vaccine mandate changes permanent, which will provide "predictability and assurance for Canadian travellers around their travel plans and transportation employees regarding their future employment."

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