Toronto Pearson International Airport has introduced an initiative for air passengers with invisible disabilities.
The Sunflower Lanyard Program, the first of its kind in Canada, provides a free and discreet way for guests to communicate that they may need extra help, or more time to complete a task, while travelling through YYZ.
Aimed at making Pearson more inclusive for passengers of all ages and abilities, the program offers guests in a need a Sunflower Lanyard that they can wear, which will signal to airport staff that that may require extra accommodation.
The lanyard is visible enough to be seen from a distance but still offers privacy for the person wearing it as they do not need to disclose their invisible disability to staff or others.
As seen in Europe
The program, which began at Gatwick Airport in 2016 and has since spread to other airports and public spaces in Europe and elsewhere in the world, acknowledges that a person’s disability is not always visible to others.
Invisible disabilities can include autism, arthritis, chronic fatigue, mental health, fetal alcohol spectrum disorder, speech disorders, learning disabilities and more.
Passengers can pick up a Sunflower Lanyard at information desks in Terminals 1 and 3 and at the Lost and Found area in Terminal 1 at Pearson airport.
The lanyards can also be requested prior to travel by mail through this online form at least 14 days in advance.
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