WestJet has issued an update on its existing commercial import policy regarding the transport of dogs.
The announcement comes in response to some confusion around an earlier release which stated that a "new" policy put forth by CBSA required any dogs identified as commercial imports to fly in the cargo hold.
"It is our ongoing commitment to continue to work alongside rescue organizations and find ways to alleviate barriers they may face," said Morgan Bell, advisor, media & public relations.
"Our objective was to raise awareness that the classification of a personal import versus a commercial import comes with different CBSA requirements. This effort was to ensure our guests did not incur future CBSA fines or have rescue animals be turned away at customs as a result of not having the proper paperwork. It is the guest’s responsibility to understand and meet the import requirements, for both personal and commercial animals. The responsibility to meet the entry requirements and all associated fees related to the import of animals into Canada are solely that of the guest."
No changes at WestJet, nor the CBSA
There has been no change to WestJet’s policy or fees.
Neither WestJet, nor CBSA, require animals travelling as commercial imports to go as cargo.
"WestJet values our relationships with rescue organizations and sincerely apologizes for the confusion caused by our recent communications," Bell expressed in a statement to PAX. "We have reinforced our procedures to ensure upon booking that we ask guests, who are importing an animal, if it’s a commercial or personal import, and proceed accordingly."
More information on travelling with pets is available on WestJet's website here: https://www.westjet.com/en-ca/travel-info/pets
More information on shipping animals for commercial purposes, can be obtained by contacting WestJet Cargo.
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