The Travel Industry Council of Ontario (TICO) has now issued a closure advisory further to Jet Airways' suspended operations effective April 17, 2019. Jet Airways became officially insolvent when the company was sold (asset purchase only) on June 22, 2021. The new company will operate as Jet Airways 2.0.
Consumers who have purchased their Jet Airways travel services from a registered Ontario travel agency or website:
Consumers who have purchased Jet Airways travel services from an Ontario-registered travel agency or website and did not receive their travel services due to the cessation of the airline may file a claim from the Ontario Travel Industry Compensation Fund for reimbursement.
Consumers may request a claim form from TICO against the Travel Compensation Fund by contacting TICO directly at 1-888-451-8426 or (905) 624-6241 or email firstname.lastname@example.org.
For more information about the Ontario Travel Industry Compensation Fund, click here.
There is a legislated 6-month filing deadline for claims. The deadline to file a claim is December 23, 2021.
Claims received at TICO beyond the filing deadline will not be valid. Therefore, it is important to submit a claim prior to the filing deadline.
All consumers who have paid by credit card and charged by the airline should contact their credit card company and request a chargeback (refund) as well as request a claim form from TICO.
Consumers who purchased their Jet Airways travel services from an out-of-province travel agency/website or directly with Jet Airways:
There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on Ontario’s Travel Compensation Fund when they have purchased travel services from an out-of-province travel agency or directly from an airline. TICO can only recommend that consumers contact the travel agency they purchased their travel services from for further assistance and/or their credit card company to request a chargeback (refund), if applicable.
For any questions or further clarification, TICO may be contacted by phone at 1-888-451-8426 or (905) 624-6241 or email: email@example.com.
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