Swoop is warning the public of an increasing number of reported cases related to fraudulent social media accounts that are impersonating the ultra-low-cost airline.
In an update posted Tuesday (Nov. 29) to its official Facebook page, Swoop said the cases are happening primarily on Facebook.
It appears that fake accounts are pretending to be Swoop and Swoop’s social media chatbot, Donna, to obtain personal information from customers.
"Yup was having a conversation with an “associate” yesterday on messenger, they were wanting toooo much info so I left the chat. Seemed scetchy [sic] so I ended it," wrote one vigilant customer named Dorothy on Swoop's Facebook page.
Swoop is reminding the public to always check for the blue “verified” flag on its real Swoop Facebook, Instagram, and Twitter pages, which confirm the authenticity of a page.
“Swoop will only reply to private messages from these verified pages,” the airline wrote.
Customers can also visit flyswoop.com and select the official chat icon on the bottom right-hand of the page to contact the airline directly.
“Swoop will never ask you to install an application on your desktop, or ask you to verify your entire banking details,” the carrier added.
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