Sunwing is reiterating its commitment to frictionless and stress-free travel ahead of Oct. 30 when Canada's new vaccination requirements for air travel come into effect.
The tour operator and airline is ensuring agents and customers have all the information they need right at their fingertips with updated communications and helpful resources.
In addition, the company implemented a mandatory corporate vaccination policy for employees across all Canadian divisions as part of its continuing efforts to help end the pandemic, protect employees and those vacationing with the company.
Getting ready for Oct. 30
Prime Minister Justin Trudeau announced his vaccine mandate for travel (and federal workers) earlier this month.
The new federal rule applies to air passengers flying on domestic, transborder or international flights departing from airports in Canada, rail passengers on VIA Rail and Rocky Mountaineer trains and marine passengers on non-essential passenger vessels, such as cruise ships, on voyages of 24 hours or more.
For travellers who are in the process of being vaccinated, there will be a short transition period where they will be able to travel if they can show a valid COVID-19 molecular test within 72 hours of travel.
By Nov. 30, however, all travellers must be fully vaccinated and there will be very limited exceptions, federal officials say.
In anticipation of Oct. 30, Sunwing has sent out numerous email reminders to customers and agents explaining the new requirements, in addition to updating the Travel Requirements page on Sunwing.ca with a pre-departure checklist under the ‘Before going to the airport’ tab and updating the Sunwing Agent portal.
Reminders about vaccination requirements can also be found within the booking path, the Travel Advisories page, eDocs, confirmation emails and within the new Sunwing App.
The new requirements will be rolled out in a two-phased approach starting Oct. 30, details of which can be reviewed on all agent and consumer platforms.
“As demonstrated by the government lifting the advisory against non-essential travel for fully vaccinated Canadians, vaccinations are a critical tool in helping our industry rebound and return stronger than ever before,” said Andrew Dawson, president of tour operations at Sunwing. “We’re dedicated to making the travel process frictionless and stress-free every step of the way and are in constant communication with our customers and agency partners. With simplified information on travel requirements, we’re hoping to show Canadians that returning to paradise is easy under our wing.”
All employees must be vaxxed
In line with the new federal regulations and the company’s enduring commitment to health and safety, Sunwing has also implemented a mandatory corporate vaccination policy for new and existing employees across its Canadian divisions.
All employees, including those who are working from home on a part-time or full-time basis, must be fully vaccinated as a condition of employment, with limited exemptions.
“The response to our corporate vaccination policy has been overwhelmingly positive,” said Kelly Davis, chief people officer at Sunwing Travel Group. “After over a year and a half of living through this pandemic, our passionate and customer-centric employees are eager to do whatever it takes to help support our beloved industry."
"Vaccinations have proven to be the most effective tool in reducing the spread of COVID-19 and, in turn, supporting the revival of our sector."
"To date, 96.7 per cent of our Canadian employees are within compliance of the policy and we are grateful for our EPIC team’s support of our industry’s recovery.”
More information on everything Sunwing is doing to help keep its customers and employees safe throughout the vacation journey can be found on the Safe with Sunwing page.