Only weeks ago, our Britney Hope was reporting to you on location from the grand opening of Hyatt Ziva in Puerto Vallarta, and to this day, she continues to gush about her experience.
So when the opportunity came up to visit its sister resorts, Hyatt Zilara Rose Hall and Hyatt Ziva Rose Hall in Montego Bay, I thought it best to see for myself what all the fuss is about.
Once I landed at MBJ, I made my way to the Hyatt lounge at the airport following immigration and customs, where I was able to complete the check-in process while awaiting my transfer to the property.
When I arrived at the resort (which is less than 15 minutes away), I was greeted by a smile and a “We’ve been expecting you,” as I was handed my keys and escorted straight to my room. It was a seamless process, eliminating the wait time that comes with checking-in to most all-inclusive properties (which can dull the exciting first moments of a vacation).
My first impression of the beautiful Hyatt Zilara Rose Hall - an all-inclusive adults-only experience, connected to the all-ages Hyatt Ziva Rose Hall - took me back to my stay at Real Resorts’ Royal Cancun in Mexico in July 2013, shortly before the property became part of Playa Hotels and Resorts’ all-inclusive brand with Hyatt (it is now Hyatt Zilara Cancún.)
The “service from the heart” approach that I appreciated at The Royal has been carried over to Hyatt’s new all-inclusive brand, which creates a very welcoming, familial atmosphere truly defined by great service and attention.
Today I’ll be taking part in site inspections, trying my hand at golf at the nearby White Witch golf course, and hopefully finding some time to enjoy the beach.
Stay tuned to PAX for more on the properties throughout my stay.