Bilingual Reservations Agent

Description

Unique Vacations (Canada) Inc., affiliate of Unique Travel Corp., worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resort and Island Routes Caribbean Adventures is seeking a Bilingual Reservations Agent / Sales Assistant, based in their Toronto office.

Requirements

Responsibilities

  • To represent Sandals, Beaches, Grand Pineapple Beach Resort with professionalism and to sell all resorts with accuracy while maintaining a high level of customer service.Ability to service inquiries related to new promotions, accounting and refunds, documentation, air and misquotes.In situations where a higher level of authority is either required or requested, it will be referred to the Help Desk, Help Desk Manager, Reservation Supervisor or Manager.


  • To sell and service Sandals, Beaches and Grand Pineapple Beach Resort including ancillary items, such as Red LaneĀ® spa services, private candlelight dinners, Island Routes Caribbean Adventures off-resort tours.


  • Provide accurate and most updated information on product, promotions and procedures to travel agents and/or guests.
Knowledges

Education & Experience

  • Proven experience in effective verbal and written communication in both English & French
  • Minimum two years experience in sales and customer service role
  • Call Centre experience is preferred
  • Previous travel industry experience is a strong asset

    Key Competencies & Requirements

    • Excellent communications and customer service skills in English & French
    • Excellent sales & closing skills and the ability to research and resolve issues
    • Attention to detail
    • Experience with relevant software applications
    • Ability to work overtime as operation demands
    • Ability to work on occasional weekends is a mandatory requirement of this job

    Job Details

    Location
    Toronto (Ontario - Canada)
    Category
    Sales
    Industry
    Hotel
    Indicator...